Support for your AI systems – SNCS

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Use Cases Services Security Team Partners References Book a free intro call → Deutsche Version →

Support for your AI systems

Keeping pace with AI trends and developments, together.

Models, data, requirements and regulatory conditions keep changing. SNCS supports your AI systems after go-live and makes sure they stay reliable, secure and economical.

Book a free intro call View support services →

01 The challenge

Going live is not the end.

An AI solution is not a finished project but a system that changes along with its environment. That is why AI needs ongoing technical and organisational support.

AI lifecycle · running continuously ↻

What keeps changing

→Models & model versions

→Cost & usage

→Employees & roles

→Permissions & access

→Data sources & knowledge bases

→Requirements & regulation

What we do about it

Reference tests and model comparison after every update, before your users notice.

✓ Part of ongoing support

02 Support services

Our support services.

From a regular health check to extended operational support: the scope is agreed based on your systems and requirements – transparently and without hidden packages.

Included in every support agreement:

✓Quality & reliability ✓Governance & permissions ✓Cost optimisation ✓Model & architecture questions ✓Further development & roadmap ✓Reporting & documentation

Once per quarter

Quarterly AI review

The regular health check for your AI landscape: quality, security, permissions, cost, models and risks – for companies that do not need permanent support but want to know whether their AI is still in good shape.

Outcome: a concise AI status report with prioritised recommendations.

Request an AI review →

Monthly and ongoing

Support for your AI systems

SNCS becomes your long-term technical AI partner: a regular support allowance covers reviews, smaller adjustments, prompt and agent optimisation, model and cost comparisons as well as governance questions – without commissioning a new project for every question.

Outcome: an AI landscape that stays reliable, secure and economical.

Discuss ongoing support →

For business-critical systems

Extended operational support

For companies whose AI systems are business-critical or complex: regular management reporting, guidance through model updates and governance reviews – with defined contacts and capacity. Response times and availability are agreed individually by contract.

Outcome: defined processes and responsibilities for your most important systems.

Discuss extended support →

03 Existing systems

We also support AI solutions that we did not build.

Whether your AI solution was built by SNCS, in house or by another provider: we analyse existing systems and support you with quality, governance, architecture and further development.

Built by SNCS

A seamless transition from project to ongoing support.

Built in house

We take work off your team in quality, governance and further development.

Another provider

Including ChatGPT, Copilot, RAG systems or agents from other vendors.

Before taking over support we check technically whether the existing system can be supported sensibly. That is part of the first conversation.

04 Transparency

What support covers and what counts as a project.

To avoid false expectations, we draw a clear line from the start:

Included in ongoing support

✓Analysis, advice and regular reviews ✓Smaller adjustments and optimisations ✓Model, cost and governance questions ✓Recommendations and roadmap

Handled as a separate project

→Larger new features and extensions →New integrations with additional systems →New use cases with their own scope

We plan and commission such initiatives together as a separate project with a clear scope.

Book a free intro call.

In 30 minutes we discuss your starting point, your use cases and possible next steps. No obligation, directly with the founders.

✓30 minutes, free and without obligation ✓Also for systems from other providers ✓Concrete next steps, no strings attached

Sparer & Neulinger Consulting & Systems GmbH
Hadikgasse 64, 1140 Vienna, Austria
office@sncs.at · +43 677 61174819

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